TKDialogs from Team Knowledge
TKDialogs provides agent call scripting and
website self-service capabilities to Microsoft Dynamics CRM software. The easy
to follow scripts lead the user step-by-step through a defined
process. Dialog scripts have read/write access to all CRM
data (including custom entities and attributes) through CRM’s web
services interface and automate the creation of documents, emails,
and tasks.
Features and benefits
include:
- Provide inbound/outbound call scripting
and Web site self-service capabilities within Microsoft Dynamics
CRM
- Single, simplified user interface to
multiple customer relationship management (CRM) entities and
other data sources
- Automated decision logic based on user
input, existing data and computed results
- Generate documentation from multiple
CRM entities
- The call scripting tool for
the Microsoft Dynamics CRM
solution
Click
here to visit the TKDialogs for Microsoft Dynamics CRM
Web page (external)