Microsoft Dynamics CRM 2011
Product Overview
How Microsoft Dynamics CRM
2011 can help your business:
Build stronger
relationships
By providing a single platform that
enables your customer-facing staff to manage each
relationship - from first contact right through to post-sales
and beyond - Dynamics CRM 2011 can help you build more
fruitful relationships with existing customers and forge
relationships with new ones.
Save time and
money
Microsoft Dynamics CRM 2011 offers an
affordable technology featuring familiar Microsoft Outlook and
Office interfaces that streamline your business processes, improve
your efficiency and help you stay competitive.
Increase productivity
From centralising
information and communications, to identifying new avenues for
growth and automating workflows, it offers everything you need to
be more responsive to customer needs. Moreover, Dynamics CRM
2011 is easy to configure without needing technical
expertise and requires minimal staff training.
Touchstone is Microsoft's leading UK Microsoft Dynamics
CRM Partner with experience gained from 130 successful
implementation projects over 7 years.
To date, over 24,000 clients with a combined
total of 1,400,000 users have chosen to use Microsoft Dynamics
CRM. As the UK No.1 Microsoft Dynamics CRM Partner, there is
no better software provider to consult and supply you with this
powerful CRM solution.
Our agile project methods focus on the business outcome as
opposed to the technology, ensuring project success and quick
time-to-value.
Key features include:
- Microsoft Dynamics CRM Software:
Integrated Sales, Marketing and Customer Service modules
enable employees to share information to help to improve sales
success and help to deliver consistent, efficient customer
service.
- Sales Productivity: Accessible from Microsoft
Outlook and the Web - manage leads and opportunities, measure
and forecast sales activity, efficiently track customer
communications, and automate stages in the sales process—helping
ensure a shorter cycle, higher close rates, and improved customer
retention.
- Marketing: Helps give your marketing team the
streamlined, automated tools to target the most promising market
segments, bring your products and services to your audiences,
convert possible leads into customers and measure the results of
all activities to drive even better results.
- Customer Service: Offer superior customer
support services and increase capacity to handle requests, without
adding employees. Microsoft CRM Customer Service helps your service
representatives track customer requests, manage support issues from
initial contact through successful resolution, and provide
customers with the consistent, efficient service that ensures
satisfaction.
- Integration with Microsoft Business Solutions:
Microsoft Dynamics CRM 2011 integrates easily with Microsoft
Dynamics ERP products including Microsoft Dynamics
AX, Microsoft Dynamics GP and Microsoft Dynamics NAV allowing transfer
of accounts, contacts, product catalogue, orders and price
lists.
Built-in flexibility:
- Flexibility in configuration:
Exceptional customisation features allow simple adaptation to your
business model, processes and technology
infrastructure.
- Flexiblility in deployment: On-premise,
online or in the Cloud, the choice is
yours.
- Flexibility in pricing: Take advantage of the
existing volume license agreement you may have with Microsoft to
secure advantageous pricing for license purchases or rent the
service on a per-user per-month subscription basis.
Microsoft Dynamics CRM 2011 & SharePoint 2010
Most end-to-end Customer Relationship Management scenarios require
the ability to extend business processes and data components to a
broader set of resources, internally and externally. Touchstone use
Microsoft Sharepoint 2010 as part of a natural
extension of the Microsoft Dynamics CRM software, improving the
ability of organisations to manage these scenarios and
deliver improved customer-centricity as a result. This
CRM solution enables users to track documents and manage
content, as well as provide a collaborative workspace for
internal teams to work together on a specific topic.
Sharepoint 2010 also delivers a valuable
integrated business software platform allowing customers to manage
their own contact information, raise customer service cases etc.
directly from the web and publish business scorecards and
dashboards based on CRM performance through the corporate
intranet.