Touchstone Customer Support
With Touchstone Customer Support, you benefit from our 29 years of
experience gained in supporting over 1,000 customers. We have
dedicated teams supporting each of our solution areas and all our
personnel are fully trained and experienced in the products they
are managing. Backed by product managers and experienced
consultants we can ensure that any system issues will be resolved
quickly and efficiently.
Our support teams can provide you with all the knowledge, tools,
and functions you need to implement, manage, and enhance your
solutions from Touchstone.
Microsoft Dynamics CRM Customer Support
Click here for details on how to
access Microsoft Dynamics CRM Support
Microsoft Dynamics NAV Customer Support
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here for details on how to access Microsoft Dynamics NAV
Support
Your query is immediately dealt with by one of our dedicated
support teams. If we are unable to resolve your support query over
the phone or by email we can use WebEx technology to access
your PC and system so we can see the problem for ourselves and
respond accordingly.
Enhanced Service Level Agreement (SLA)
Touchstone can work with you to develop an enhanced service
level agreement designed to meet your exact needs.
This may include:
- On-Site
Support: We can provide your company with a support
consultant on-site.
- Support Outside of
Office Hours: This can be on a permanent basis
or during critical periods.
- Training: We can
deliver training by phone on specific aspects of the solution, as
required.