Business Consultancy Services
Our world class business consultancy services include:
Systems Selection
Touchstone offers a wide range of software and solutions to meet
many varied business challenges. Therefore, we are in the unique
position of being able to first assess your business needs and then
independently advise on the best solution to meet those needs. All
our solutions are proven, tried and tested applications and are
from leading software providers such as Microsoft and Infor.
Business Process Analysis
With any new system selection it's imperative you identify,
analyse and standardise your business processes to meet your exact
business needs. You may also choose to change and adapt your
processes to take full advantage of best practice methodologies.
Either way, our business consultants will help you get the most out
of your new technology.
Solutions Consultancy
Touchstone’s team of experienced consultants and project
managers follow the proven PRINCE II and PMI methodology to
minimise risk and ensure that projects are delivered on time and on
budget. Most importantly, they ensure our customers achieve their
business objectives.
Our implementation approach follows six key
steps:
-
Project Scoping & Business Mapping
Our business analysts conduct a series of interviews and
workshops to fully research your business needs. This is then
mapped against the software's functionality to ensure every
aspect of the existing and future business processes are taken into
account. At the same time our consultants will identify and scope
specific customisation and integration work that may be
required.
-
System Analysis & Design
Following the scoping and mapping exercise, you will be
presented with a comprehensive system design document detailing the
precise elements of the software solution within your organisation.
At this stage the project plan may be revised to take into account
any additional work that has been identified.
-
System Build
The software is configured in a test environment in accordance
with the system design document. Reports, instruction manuals and
test plans are developed according your to individual
requirements.
-
Data Migration
Once the system has been configured, data can be migrated from
your existing systems with minimum disruption. The system should
then be thoroughly tested by key users across multiple departments
and functions as required.
-
Comprehensive End User Training & Documentation
Touchstone can offer multiple training approaches, classroom,
off-site, online training or train the trainer depending on your
requirements.
-
Go Live and Post Implementation Review
At an agreed interval after the system has gone live, the review
evaluates the success of the system in meeting your implementation
objectives. Recommendations are made where appropriate to help you
achieve the maximum benefit from your new business or financial
software.
Touchstone Sure StepTouchstone
Sure Step enables more efficient deployment, migration,
configuration and upgrade of Microsoft Dynamics software
solutions.
Sure Step consists of both a Sure Step Methodology and Sure Step
Tools, and is available for use with all core Microsoft Dynamics
financial management software, supply chain management software and
customer relationship management software solutions.
Touchstone working with Microsoft has developed Sure Step based on
years of implementation experience and proven best practices in
deploying business management software and solutions across many
industries. Sure Step can help your organisation:
- Increase productivity by using a consistent
approach and a standard set of tools and templates to help you
complete customers’ projects efficiently
- Reduce the potential for costly budget
overruns and resource shortages
- Boost customer satisfaction and ensure
a consistent customer experience by helping you properly
set customers’ expectations and communicate effectively with
them—from initial deployment through configurations and
upgrades
- Facilitate better teamwork and partnership
when collaborating with other consultants or partners on Microsoft
Dynamics deployments, using a shared, proven methodology
- Earned Value Management to give early warning
and control over Project budget spend
Sure Step Methodology
As Sure Step provides a fully integrated project management
discipline within the methodology, Sure Step is different from
other methodologies available today, ensuring that you’re able to
embed proven project management processes within the project. In
addition, the Sure Step Methodology offers complete flexibility,
allowing you to filter the content to fit the exact type of project
you need to deliver. Content can be filtered specific to both a
certain Microsoft Dynamics product line and the complexity or size
of the project.
Microsoft Dynamics Sure Step
Tools
Sure Step also provides powerful implementation, configuration, and
migration tools, including:
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