Change Management
If changes to your organisation are not planned and actively
managed, then the return on investment is put at risk. Without
change management there could be occurrences of declining
productivity, passive resistance taking place, disillusionment in
employees and a reversion back to previous ways of thinking.
To reference the phrase ‘Organisations are organisms not
mechanisms’, it is necessary to understand the impact on employees
and the human considerations. Working with the stakeholders from
senior management through to employees, Touchstone Group can assist
in the transformation of your organisation.
Our Services include:
Programme Management
To achieve optimal business performance, organisations must
establish ownership of programme success throughout the business.
That is, once you have identified the direction that you would like
your business to go in, Touchstone Group can help you to establish
the best route to get you there through this co-ordinated planning
and management of project delivery.
Benefits Identification
Benefits come from the use of IT Solutions, not simply from
installing them. Projects produce deliverables and programmes
combine project together to create capabilities, but it is the
usage of the solution which should create real benefits to the
organisation. Touchstone Group is able to assist in the
identification and preparation of a comprehensive business case.
Benefits are modelled in financial and non-financial terms,
baseline metrics identified and potential solutions recommended.
This means that project and programme delivery can be tracked
against a strong business case, and decisions on changes made in
the context of the final return on investment.
Strategic Fit
Is your organisation’s programme and project portfolio aligned
with its key business objectives, including those of profitability,
customer service, reputation, sustainability and growth? The
definition of the benefits of a project may be clear, but can you
demonstrate the alignment back to corporate strategy, or show that
you are running the optimum portfolio of projects? In realising the
business strategy, project selection and portfolio alignment will
be an important component. Touchstone Group can provide you with
the tools and techniques to model and track project portfolio
direction; assisting you in delivering your corporate strategy.
Application Training
Touchstone provides a comprehensive range of training options to
meet your application training requirements. The more skilled your
staff, the more value you’ll get from your business application.
End-user training accelerates application familiarity and
productivity, as well as promoting accuracy and building
confidence. Ideal for bringing new appointments up to speed or as
refreshers for existing staff.
Touchstone CRM – Microsoft Dynamics CRM
To ensure a high level of user adoption Touchstone CRM will work
with your organisation to ensure a standard business process is
implemented and driven by your executive sponsorships and
communications around the benefits of the solution from the
beginning to the go-live stage of your CRM project. In addition to
this we will help create a comprehensive Training Strategy and Plan
that identifies the objectives, vision, approach and delivery
mechanisms for the training over the course of the project. All
Organisation Change Management activities will include job impact
analysis, identifying roles and responsibilities, and providing
adequate initial and on-going training to the users.
Infor FMS SunSystems
We provide full classroom-based training courses catering for
the essential elements of Infor FMS SunSystems v4 and v5. Training
for all of our other solutions is tailor-made to meet your specific
requirements.
For all other solutions that Touchstone provides, please call us
on 0800 0345 424 or email training@touchstone.co.uk and we will
make a recommendation based on your requirements. Tailor-made
courses will be arranged for your organisation and be held at any
location of your choice.
All courses are carried out by Touchstone's highly experienced
training team.
For information on Touchstone's application training
for Microsoft Dynamics CRM or Infor FMS SunSystems and
Vision call us on 0800 0345 424 or email:
moreinfo@touchstone.co.uk