Touchstone CRM Customer Support
Tailored for your business
At Touchstone CRM we understand that the quality of support we
deliver is crucial in meeting our clients’ expectations.
Our helpdesk management system, built on Microsoft Dynamics CRM,
provides an optimum combination of incident and request management
automation, delivering a comprehensive solution that satisfies
effective business and IT service requirements.
Our helpdesk processes are robust, reducing call waiting and
open times and providing organisations with an improved user
experience.
Customer Support Access
Access our support Monday to Friday from 08.30-18.00:
T: 0845 8395767
E: crmhelp@touchstone.co.uk
Your query is immediately dealt with by one of our dedicated
support team. If we are unable to resolve your support query over
the phone or by email we can use WebEx technology to access
your PC and system so we can see the problem for ourselves and
respond accordingly.
For further information about the Touchstone CRM
helpdesk please click here.
Enhanced Service Level Agreement (SLA)
Touchstone can work with you to develop an enhanced service
level agreement designed to meet your exact needs.
This may include:
- On-Site
Support: We can provide your company with a support
consultant on-site.
- Support Outside of
Office Hours: This can be on a permanent basis
or during critical periods.
- Training: We can
deliver training by phone on specific aspects of the solution, as
required.